Shipping

ORDERING

1. Select a category that you are looking to purchase product from.
2. Within the category you’ll find a range of products on offer.
3. Once you choose a product, you’ll be taken to the product review page for a more detailed description along with pictures and reviews to help you make your choice, we understand every purchase is a big decision so we will try to equip you with as much information as possible.
4. Select quantity, size and “add to your cart”. You will be taken to your cart confirming the addition and from here you can choose to continue shopping or checkout.
5. In checkout we’ll give you the opportunity to review your cart.
6. From here you can enter your delivery and billing addresses (if you’re a first time buyer) or go straight to the payment page (if you’ve bought before).
7. WE CANNOT GUARANTEE THE PRODUCT YOU HAVE PAID FOR WILL BE AVAILABLE, IT IS EXTREMELLY RARE, BUT TECHNOLOGY CAN FAIL AND THE PRODUCT MAY BE OVERSOLD, REFUNDS WILL BE IMMEDIATE

SHIPPING & DELIVERY

Madaiza.co.za uses RAM one of the leading Courier Companies in SA. Please see below the different options you have on how to receive your product, please also see a brief terms and conditions section around delivery.

FREE DELIVERY OPTION

1. Delivery is Free everywhere in South Africa on all items over R600.
2. Main Centres take 2-3 Days
3. Regional Area take 3-5 days.

Collection in store – Should you wish to skip the sometimes long queues in store you can make your purchase online and collect in store. This would also work if you want to pick up some of our best product before it flies off the shelves.

1. Free
2. Orders can be collected within an hour.
3. Please note if you pay EFT you will be sent an email letting you know when we have received the money and after such you can come and pick up your order.

Important Points: We want to help you have the best e-commerce experience we possibly can, we also don’t want to have 55 pages of why we can’t do this so please see our very basic terms and conditions for delivery below.

1. Our trusted courier partners are hand to hand couriers, no P.O Box Addresses
2. The Courier Operates from 8:00AM-17:00PM, Monday to Friday
3. Please make sure someone is present at the address to sign for your purchase, if someone will not be present, please use your work address, the courier has your contact details!
4. Full amount on order must be paid before effecting delivery.
5. Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorization.
6. Orders with incorrect billing information, or requiring additional verification, will be delayed.
7. Order may be delayed if the following applies:

7.1 customer is not present to receive order (delivery is effected twice by the courier, if customer is still not present to sign for order, it is returned to Madaiza, a delivery charge of R50 will be billed.

7.2 Address is incorrect on order

7.3 Act of God

7.4 Buildings with specified Mail rooms will have your parcel delivered there, only when the courier is not allowed up to your floor.

RETURNS POLICY

1. RETURNING FOR AN EXCHANGE COSTS R80
2. RETURNING FOR A REFUND COSTS R80
3. Please email GENXCLOTHINGWEB@GMAIL.COM, include your order number. Banking details will be emailed to you.
4. Exchange Items cannot be On Sale (SNEAKERS EDITION cannot return Sale Product, this includes size exchanges of Sale Product)
5. We must wait for the returning product to get back to us before exchanging/refunding and the goods must be undamaged/unworn with all the relevant packaging still intact/undamaged, please understand how important this is.
6. Please email GENXCLOTHINGWEB@GMAIL.COM your order number and we will effect the exchange.
7. If an item sent to you is the wrong size/item from what you ordered. Gen X Clothing will pay the Courier fee and get the right item to you as quick as possible.
8. Credit Card Refunds take up to 14 days by law.
9. EFT refunds can take up to 2 days to be visible in customers account (Depending on Bank).
10. Direct Deposit Refunds will be processed within 30 minutes of product returning.
11. The courier will supply a flyer bag when collecting.
12. When the courier collects, please make sure THEY ARE IN A MARKED COURIER VEHICLE, ARE WEARING UNIFORMS AND SUPPLY YOU WITH PROOF OF COLLECTION

Returns and refunds must be enacted within 30 Days of receiving goods.